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Return policy


This online store or online store, located on the website (hereinafter, ONLINE STORE) is administered and managed, as owner and seller, by ALFONSO VIERA E HIJOS SL (hereinafter AVH).

AVH is a commercial entity with registered office at c/ Triana, nº 116, 35002 Las Palmas, with CIF B35109073. The trademark or characteristic trade name of AVH is Saphir Jewelers, with which it also identifies its physical stores.

Purchasers of products through the ONLINE STORE can direct their complaints and claims to the indicated address, or through the email address info@gruposaphir. Com.


These General Conditions of the Online Purchase Contract (hereinafter, the CONDITIONS) apply to online sales made through the ONLINE STORE.

Sales are only made to customers who have a physical delivery address in the Canary Islands.

Sales will be subject to the stipulations contained in the text of the CONDITIONS in force at the time the sale is formalized. The use, processing and monitoring until its execution by the client of the purchase and sale through the ONLINE STORE implies the express acceptance by the client of these CONDITIONS.

If you access this ONLINE STORE as a customer, we ask you to read these CONDITIONS carefully before proceeding to make a purchase., as well as read the other terms and conditions of access to this website (“Legal notice”, “Cookie policy”, “Privacy policy”).

However, nothing contained in these CONDITIONS will affect the legal rights of the client, especially those that the applicable laws conceive as inalienable rights, which will take precedence over any consideration set forth in these CONDITIONS. Without prejudice to this, these CONDITIONS are subject to Spanish rules and laws, and specifically those regulating contracts concluded remotely and/or outside the commercial establishment.


These CONDITIONS apply to the online purchase of any product offered for sale online on the website., and that is carried out by consumers who have a physical delivery address in Spain.

The possibility of purchasing products on the website is expressly excluded. through the exchange of purchase vouchers, gift cards and similar items purchased at El Corte Inglés and other companies issuing said titles.

The prices of each of the products offered for sale online will be those indicated in the ONLINE STORE on the date the order is placed. Prices are detailed in each article and include IGIC. Shipping costs are free.

The online purchasing service through this ONLINE STORE only allows the purchase of products by users who, duly identified, are over 18 years of age, and have a physical delivery address in the Canary Islands/Spain.

AVH reserves the right to cancel a customer's access account if fraudulent, speculative or bad faith acts are detected in the use of this service.

AVH will modify and update, if it deems appropriate, articles and prices in accordance with the company's commercial criteria.


The online sales service will be available permanently 24 hours a day, although customer service is available from Monday to Friday from 10,00:15 a.m. to 00:XNUMX p.m. (Canary time). AVH informs the buyer that anomalies or interruptions may occur in the availability or operation of the Service due to causes not attributable to AVH (technical problems of Internet providers, telecommunications, problems in the buyer's terminal, etc.), so the The period to make the purchase may be extended.


Before contracting, the client will have available in the ONLINE STORE located at the information related to the procedures that must be followed to conclude the electronic contract for the sale of products or services. The online purchasing procedure consists of the following phases referred to in the online purchasing process:

  1. Registration and data form, 2. Purchase, 3. Payment, 4. Confirmation, 5. Shipping.

AVH will archive the electronic document so that it is accessible to the client at a time after the conclusion of the Contract. The language in which the contract will be formalized is Spanish.

To modify your registration data you must go to the following address:

Finally, during the online purchase process you will be required to provide the data necessary to execute and control the purchase (delivery address, confirmation of product delivery and collection of the price). The billing information will be those that appear in the user's registration. AVH is not responsible for any errors made by the client in the data provided to us to make the purchase, and the client must pay special attention when completing the forms.

However, the customer has the general right to correct their data after making the purchase, when possible, at the following address: Saphir Jewelers, c/ Triana, nº 116, 35002 Las Palmas, or the email account info@gruposaphir. Com.

If the customer enters erroneous data during the purchase process and its correction gives rise to expenses, AVH reserves the right to charge the user's account for said expenses or to cancel the requested purchase.


3.1. Payment

The client undertakes to use the portal diligently and in good faith, to pay the established price and is responsible for the veracity of the data provided required for the transaction.

The customer may choose the payment method during the purchase process from among the following:

– Card payment: all Visa and Mastercard, American Express brand credit and debit cards are accepted.

- Pay by Paypal.

– Payment in installments with Aplazame

– Payment by transfer: the transfer will be made by the client's bank to the AVH account indicated on the check out page, then sending the receipt to Once payment is confirmed by the administration department, the product will be shipped.

For the payment process, AVH uses third-party services outside of AVH and, in particular, those of the PAYMENT GATEWAY of the financial institution BBVA (online payment gateway, which functions as a virtual point-of-sale terminal). The service providers will request certain information from the client to make the payment, in accordance with the payment methods they offer. Once the payment process (step 3 of the online purchasing process) has been successfully completed, the contract will be deemed concluded and AVH will confirm such contract by email within a maximum period of 24 hours.

3.2 Delivery

The delivery procedure to the customer of the product will be carried out according to the following steps:

  • The shipment will be made to the address indicated by the client during the purchase process, as completed in step 1 (Registration and Data form);
  • The shipment will be made using a courier service provided by a third party other than AVH.
  • AVH undertakes to deliver the product paid for by the customer to the delivery address within a maximum period of 3 business days, although for reasons beyond AVH's control it may take longer.

If there is any problem in the processing of your order or in shipping, AVH will contact the customer to inform them of the incident. In any case, the customer may also contact AVH to check the status of their order and shipping at the following address

Unless otherwise expressly established during the online purchase process, the shipping costs of the AVH product or service purchased through the Service will be borne entirely by AVH.


The customer has the right to withdraw from the contract during a period that will expire 14 days from the material receipt of the purchased product.

To formalize the withdrawal, the client must notify their decision to withdraw through an unequivocal statement that must be sent within the indicated period to the email address, or to the AVH postal address set out above. You may use, if you wish, the model withdrawal form that appears at the end of this section, indicating your willingness to withdraw, your data (including your account number) and those of the contract from which you intend to withdraw.

AVH will then contact the customer to arrange the effective return of the product.

Once the withdrawal has been formalized and the item has been returned to AVH along with its original packaging, the price will be refunded as soon as possible, and in any case, within fourteen calendar days following the moment in which AVH has become aware of the withdrawal. the client's. The customer must return or deliver the product directly to any of the Jewelry Stores. Saphir (Https: // without undue delay and, in any case, no later than 14 calendar days from the date on which you notify us of the decision to withdraw. The customer must assume the direct cost of returning the product.

Returns will not be accepted for products that have been modified by the customer's specifications, for example: in the case of size adjustments, engravings of the jewelry or any other product, or other forms of personalization at the customer's request.

All payments received will be returned to the client, including delivery costs, if any (except the additional cost of shipping costs in the event that the client has chosen a delivery method other than the least expensive ordinary delivery method that we offer). The method used for the return will be through the same payment method used in the purchase. Reimbursement may be withheld until the goods have been received.


- For the attention of Saphir Joyeros, c/ Triana, nº 116, 35002 Las Palmas; info@groupsaphir. Com.
– I hereby inform you that I withdraw from our sales contract (contract details) for the following product: (description as it appears on the website)
- Customer name:
– Client address:
– Customer account number for return purposes:
- Date:


AVH offers the client the legal guarantee of consumer goods (articles 114 et seq. of the Consolidated Text of the General Law for the Defense of Consumers and Users, approved by Royal Legislative Decree 1/2007).

Subject to the applicable regulations, AVH is liable for any lack of conformity that appears within a period of two years from delivery. The consumer must inform AVH of the lack of conformity within two months of becoming aware of it. Failure to comply with this deadline will not entail the loss of the right to the corresponding recovery, with the client being responsible, however, for any damages or losses actually caused by the delay in communication. In any case, the guarantee relating to damage caused by improper use is excluded, as well as in general all those excluded by current European Union legislation.


For any controversy arising from the online sales contract, Spanish laws (or community or international laws that are mandatory in terms of their scope of application in Spain) will be applicable, and the Spanish courts will be competent.

The European Commission offers a platform for alternative dispute resolution, which can be accessed from:

AVH is not a member of any association or organization that offers an extrajudicial conflict resolution system.